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Cancellations, Return and Refund Policy

Return and Refund Policy

At ZMT GSM, we are committed to providing you with the best possible products and services. However, if you’re not completely satisfied with your purchase, we’re here to help! Please review our Return and Refund Policy below.


Returns & Refunds

You may request a return or refund within 30 days from the date of purchase. To be eligible for a return or refund, the product must be in its original, unused condition, with the original packaging and labels intact.


Non-returnable Products

Certain products are non-returnable and non-refundable. This includes discounted items or products marked as non-returnable at the time of purchase.


Exchange Policy

If your product is eligible for return, you can choose to exchange it for a new item of equal value. Please note that the replacement item will be shipped based on availability


Cancellation Policy

  • Order Cancellation: You can cancel your order within 12 hours of placing it. To cancel your order, please contact our customer support team at support@zmtgsm.com or call us at +91 7065857553
  • After 12 Hours: Once 12 hours have passed, you will no longer be able to cancel your order directly, as the product will be in the process of being dispatched for delivery.
  • Dispatch & Delivery: If the order is already dispatched at the time of your cancellation request, the cancellation option will no longer be available, and you will need to follow the return and refund process after receiving the product.


How to Request a Return or Refund

To initiate a return or refund, please contact our customer support team at support@zmtgsm.com or call us at +91 7065857553 You will need to provide:

  • Your order number
  • Proof of purchase
  • Reason for the return or refund request

Once your request is received, we will guide you through the next steps of the return process.


Refund Process

If your return is approved, your refund will be processed via the original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.

Shipping Fees
Shipping charges for returning items are the responsibility of the customer, unless the product is defective or we have made an error with your order.

Contact Information
For any queries related to returns, refunds, or exchanges, please reach out to our support team
  • Email: support@zmtgsm.com
  • Phone: +91 7065857553
  • Business Name: ZMT Creative Group & Jaxo Salon Industries
  • Business Address: KH. No 5, Street No. 3 Sangam Vihar Wazirabad, Delhi 110084, India


Contact Days:

  • Monday to Saturday (8:00 a.m. to 10:00 p.m.)
  • Sunday (10.00 a.m. to 2.00 p.m.)

We value your trust and aim to ensure a smooth and efficient shopping experience. Thank you for choosing ZMT GSM!

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