Shipping Policy

1. Delivery Timelines

We offer varying delivery times depending on the type of product purchased. Please refer to the following details for an overview of our shipping process:

• Lightweight Products: For products that are lightweight and easy to ship, the estimated delivery time is 3 to 5 business days. These products are typically shipped via standard courier services.
• Heavy Products (10kg and Above): For heavy products weighing 10kg or more, delivery may take longer. The estimated delivery time for these products is 5 to 10 business days. These products require special handling and shipping methods, so delivery may take additional time.
• Digital Products (Software, Downloads, etc.): For products that are delivered digitally, such as software or downloadable content, we aim to deliver the product within 12 to 24 hours after purchase. Digital products are sent via email or WhatsApp to the customer’s registered contact information.

2. Shipping Charges

Shipping charges are calculated based on the weight and delivery location of the product. During checkout, you will be able to review the shipping charges before confirming your order. Please ensure your shipping address is accurate to avoid any delays.

3. Order Processing

• Order Confirmation: Once you place an order, you will receive an order confirmation email with details of your purchase. We will begin processing your order shortly after confirmation.
• Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next available business day.

4. Shipping Partners

We work with trusted courier services and logistics partners to ensure your products reach you in a timely manner. Delivery times may vary based on the location and the carrier used. We will provide you with tracking information once your order has been dispatched.

5. International Shipping

Currently, we only offer domestic shipping within India. If you are located outside of India and wish to inquire about international shipping, please contact us at support@zmtgsm.com for more information.

6. Delays in Delivery

While we strive to meet our estimated delivery timelines, please note that delays may occur due to unforeseen circumstances such as weather conditions, natural disasters, or logistical issues. If your delivery is delayed, we will inform you as soon as possible and provide an updated delivery timeline.

7. Tracking Your Order

Once your order has been shipped, we will send you an email or SMS with a tracking number. You can track your order status through the courier’s website or by contacting our customer support team for assistance.

8. Customer Responsibilities

It is your responsibility to ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or lost shipments due to incorrect or incomplete address information.

9. Delivery to Remote Areas

For certain remote or hard-to-reach locations, delivery times may vary. In some cases, it may take longer than the standard delivery times mentioned above. If your delivery location falls under a remote area, our customer service team will inform you of any potential delays.

10. Contact Us

If you have any questions or need assistance with your order or delivery, please don’t hesitate to contact us:

• Email: support@zmtgsm.com
• Phone: +91 7065857553
• Business Name: ZMT Creative Group and Jaxo Salon Industries
• Business Address: KH. No 5, Street No. 3 Sangam Vihar Wazirabad, Delhi 110084, India

We are committed to providing you with the best possible service and ensuring your orders arrive as quickly and smoothly as possible. Thank you for choosing ZMT GSM!